FREQUENTLY ASKED QUESTIONS
The Answers You Need
Product Facts
Flexibility
!IMPORTANT NOTE!
Cold can affect the flexibility of resin. Allow item to come to room temperature slowly, or warm it with a hair dryer, careful not to overheat. This will allow some of the flexibility to return. Shipping items in cold compartments on airplanes DOES IMPACT FLEXIBILITY! not responsible for mishandling of model or breakage. Paint Services
Note: Images in most cases are rendered in 3D software. Standard paint applications are one color w/o details. Professional painting services are available by customizers. If you would like a referral to an artist, please contact me and I can provide a list of artists. Only choose the paint service on my site if you are comfortable with post-print processing, priming, painting (one color) and sealing.
Details
Most models must be supported for printing. This can allow for small artifacts on the model that can either be sanded or filled with primer. Post-Print processing is part of the customization detail work. I make every effort to obscure the support artifacts in areas that are not visible.
Ordering Information
Made to Order
Top selling items are carried in inventory and can often ship quicker than large and rare item orders.
Most items are made to order.
Monday - Thursday after work, I design new models.
Friday-Sunday I prep orders for shipping
Preparation & Shipping
All items are shipped on Saturdays & Mondays.
I start prepping packages every Friday evening for stocked items to ship Saturday. Some Made to Order items printed through the week make it out on Saturdays.
Saturdays & Sundays I prep orders for Shipment on Monday.
Shipping normally departs within 3-10 days due to this schedule
Note: Special Orders & Painting Service results in longer than standard ship times.
Satisfaction Guarantee
While I am unable to make everyone happy with shipping norms. There will be times when shipping exceeds normal timelines.
I decided to share my craft and models, and have had great success. I prep 100-150 packages a week and am only one person. I have a full time job and family so please be patient. In the end you will be pleased with your purchase.
I always make sure the end result is something that makes you happy.
Besides, it's better than waiting 3-6 months or longer than many of my peers and competition offer.
